Help and common questions
Short answers in plain English. Cannot find yours? Contact us.
What is HeirChat?
A private conversation for each item you own. You invite the people you choose, they say what it means to them, and you record what you decide and why. Nothing is final until you confirm it.
How do WhatsApp reminders work?
If someone has not replied, you can send a gentle reminder by WhatsApp. It is opt-in: nobody is messaged until they agree. The message is short and polite, has a one-tap link, and never names anything in the estate. Anyone can reply STOP to turn reminders off. Automatic reminders are off unless the owner or an executor turns them on.
What about children under 16?
Reminders for anyone under 16 go through a linked parent’s WhatsApp, not the child’s. If there is no linked parent, there is no WhatsApp reminder, and any email goes to the parent.
What does it cost?
Free to start. Level 1 is £30 for one person or £45 for a couple, and covers up to 100 items. Level 2 is £60 for one person or £90 for a couple, with unlimited items. Both are one-year passes.
Will I be charged again automatically?
No. Levels 1 and 2 are annual passes that do not renew by themselves. We will never automatically charge your card.
Is this legal advice?
No. We help you organise and talk. A solicitor writes and checks your will. See will and estate routes.
Do you arrange funerals, insurance or pensions?
No. We are not authorised by the Financial Conduct Authority and do not arrange or recommend them. We only help you keep a record of what you have.
How do I sign in?
There are five ways, and everyone can use any of them. Use a passkey (your fingerprint, face or device PIN), Google, Apple, your email and a password, or a one-time link we email you. A passkey is the quickest and the one we recommend, but a password is a perfectly good choice if that is what you are used to. The one-time link works once and expires after an hour. Sign in or join free.
I lost my phone. How do I get back in?
Sign in with your email and password, ask for a one-time sign-in link to your email, or use Google or Apple. Then add a new passkey on your new device if you would like one.
I forgot my password. What do I do?
Choose Forgot password? on the sign-in page and give us your email. We will email you a link to choose a new one. The link works once and expires after an hour. If you would rather not wait, you can sign in with a passkey, Google, Apple or a one-time email link instead. Reset your password.
Do you cover Scotland and Northern Ireland?
Not yet. We launch in England and Wales. Scotland and Northern Ireland have their own laws, so they are marked “coming later” and we will open them only when we can do it properly. You can register interest for Scotland or for Northern Ireland and we will email you once when it opens.
What happens to a plan after its owner dies?
The executor the owner named takes control, but only after our team checks the death certificate and the executor’s ID. We do this within 1 working day, and it is free. Until then nothing changes. Once approved, the images are deleted and we keep only the result. See naming executors, the death check and what happens if no executor can act.
How do firms get ranked?
By fit with what you told us, never by what they pay us.